DELIVERY & SHIPPING POLICY
1. Introduction
This Delivery & Shipping Policy outlines how Pawkenz processes, ships, and delivers your orders. We are committed to getting your pet products to you safely and on time. Please read this policy carefully before placing your order.
2. Order Processing
All orders are processed within the following timeframes:
|
Order Type |
Processing Time |
|
Standard orders |
1–2 business days |
|
Orders placed on weekends / holidays |
Processed next business day |
|
Pre-order or out-of-stock items |
5–10 business days |
Note: Orders placed after 2:00 PM are processed the following business day.
3. Shipping Options & Estimated Delivery Times
|
Shipping Method |
Estimated Delivery |
Cost |
|
Standard Shipping |
1-2 business days |
From 100 EGP |
|
Express Shipping |
1 business days |
From 250 EGP |
|
Same-Day Delivery* |
Same day (order by 12 PM) |
From 350 EGP |
|
Free Shipping |
1-2 business days |
Orders above 1500 EGP |
* Same-day delivery is available in selected areas only. Check availability at checkout.
4. Delivery Coverage Areas
We currently deliver to the following areas:
• All governorates within Egypt
• Greater Cairo & Giza (same-day delivery eligible)
• Alexandria, Mansoura, Assiut, Tanta & other major cities
• Remote areas may require additional 1–3 business days
International shipping is not available at this time. We are working to expand our coverage.
5. Shipping Fees
Shipping fees are calculated at checkout based on your location and chosen delivery method. Free shipping is automatically applied to eligible orders.
• Free shipping on all orders above 500 EGP
• Fees vary by governorate and delivery speed
• Remote areas may incur additional charges
6. Order Tracking
Once your order is shipped, you will receive a confirmation message via email or SMS containing:
• Your order number
• A tracking number and link
• Estimated delivery date
You can also track your order at any time by logging into your Pawkenz account or contacting our support team.
7. Failed or Missed Delivery
If a delivery attempt is unsuccessful, our courier will:
• Leave a notification with re-delivery instructions
• Attempt re-delivery up to 2 additional times
• Hold the package at the nearest hub for 3 business days
If the package is not collected within 3 business days, it will be returned and a re-delivery fee may apply.
8. Damaged, Lost, or Incorrect Orders
If you receive a damaged, incorrect, or incomplete order, please contact us within 48 hours of delivery with:
• Your order number
• Clear photos of the item and packaging
• A brief description of the issue
We will arrange a free replacement or full refund at no additional cost to you.
9. Contact Us
For delivery inquiries, please reach out to our support team:
Email: info@pawkenz.com
Phone: +201273540072.
